Contact information

At Varalux, we believe in the healing power of natural materials. Our solid wood foot bath buckets are designed to bring the luxury of a spa into your home. Whether you need advice on maintaining the wood, have questions about shipping, or need assistance with an order, our team in Ellesmere Port is here to help.

Get In Touch

We aim to respond to all inquiries within 24 hours (Monday to Friday).

1. Email Us For the fastest response regarding orders, product details, or returns: 📧 support@varalux.shop

2. Call Us Need to speak to someone? 📞 +44 7832180394 (Please note: This is a UK mobile number. Standard network charges apply.)

3. Mailing Address Returns should be sent to our UK facility (Please email us for a return authorization first): 📍 17 Woodvale Road Little Sutton, Ellesmere Port CH66 3QJ United Kingdom

Customer Service Hours

  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT)
  • Location: We are proudly based in Cheshire, United Kingdom.

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • When will my order arrive? We offer free shipping on all orders. Please note that due to the specialized handling required for heavy wooden products, our standard delivery time is 7 to 13 business days. You will receive a tracking number once your order is dispatched.
  • Why are prices in USD ($)? While we are based in the UK, our store currently processes transactions in US Dollars (USD).
    • For UK Customers: Your bank will automatically convert the total to British Pounds (GBP) at the current exchange rate when you checkout.
  • How do I care for my solid wood foot bath? To prevent cracking or mold, do not leave the bucket in direct sunlight or near radiators. We recommend keeping a small amount of water in the bucket when not in use to maintain humidity, or oiling the wood periodically. (Detailed care instructions are included in the box).
  • My bucket leaked or arrived damaged, what do I do? Wood is a natural material and can be sensitive to transport. If your item arrives damaged or has a leak, please email support@varalux.shop immediately with photos, and we will arrange a replacement or refund for you.